Cloud Computing - IaaS Provider LF Pro Helpdesk Staff - Telecommute
Position:
Partner Support Associate Position Overview:
Position:
Partner Support Associate Shift:
9:
30am-6:
30pm Central On-Call:
Participation in rotating on-call evening and weekend scheduling with rest of team Start Date:
October 7th, 2013 (full time) Salary:
Negotiable based on skillset Required Skills:
Ability to learn and utilize a CRM (Salesforce) for case management A good understanding of network security Ability to clearly write and document case-related content Multi-tasking and cross-training capacities Preferred skills:
VCP MCSE
Responsibilities:
Leverage existing support resources and documentation to respond to customer issues Troubleshoot Partner VM and networking issues Escalate cases as needed to appropriate team depending on issue Manage customer device package tracking in CRM cases and with datacenter staff Datacenter hardware install and cabling Technical Skill-set Development:
VMware Performance monitoring & analyst.
Estimated Salary: $20 to $28 per hour based on qualifications.
Partner Support Associate Position Overview:
Position:
Partner Support Associate Shift:
9:
30am-6:
30pm Central On-Call:
Participation in rotating on-call evening and weekend scheduling with rest of team Start Date:
October 7th, 2013 (full time) Salary:
Negotiable based on skillset Required Skills:
Ability to learn and utilize a CRM (Salesforce) for case management A good understanding of network security Ability to clearly write and document case-related content Multi-tasking and cross-training capacities Preferred skills:
VCP MCSE
Responsibilities:
Leverage existing support resources and documentation to respond to customer issues Troubleshoot Partner VM and networking issues Escalate cases as needed to appropriate team depending on issue Manage customer device package tracking in CRM cases and with datacenter staff Datacenter hardware install and cabling Technical Skill-set Development:
VMware Performance monitoring & analyst.
Estimated Salary: $20 to $28 per hour based on qualifications.
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