Account Coordinator - Customer Service/Order Management
Carter's, Inc.
(NYSE:
CRI), is the largest branded marketer in the United States of apparel and related products exclusively for babies and young children.
The Company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace.
These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally.
They are also sold through more than 600 Company-operated stores in the United States and Canada and on-line.
Carter's is headquartered in Atlanta, Georgia.
If you dream of working with innovative colleagues who support and inspire you, Count on Carter's.
The role of Account Coordinator is to deliver superior customer care while managing the order process tasks for assigned accounts.
The daily activities include order review and processing, problem resolution, and proactive follow up with the appropriate resources and departments to ensure the order fulfillment is executed as scheduled, including external communication with assigned customer accounts.
The account coordinator demonstrates excellent problem solving skills, strong attention to detail and organization, independent judgment, and is responsible to proactively and effectively communicate the handling of all internal and external inquiries to issues.
These are the main activities but should be able to perform other duties as necessary.
For the balance of 2013, this position is located in Fayetteville, GA.
Approximately March 2014, this position moves to our new headquarters in Buckhead.
Submit Your Resume With Us By Clicking Here All applicants must apply online through the link above.
Description of Responsibilities Analyze current and future orders to maximize inventory coverage and customer satisfaction (20%) Generate and monitor daily reports to check the pool of orders flowing into the order management system, to distribution centers, and out to Customers (15%) Proactively communicate current and future shipping expectations from external customers to customer service and distribution teams (10%) Create and publish management reports explaining orders and shipping status of customer purchase orders (10%) Manage the flow of EDI orders into the order management system for assigned customer accounts (5%) Submit Your Resume With Us By Clicking Here All applicants must apply online through the link above.
Scope of Work This position will not manage employees Limited travel is required; there might be a need to visit the Distribution Centers and/or assigned customer accounts Basic Qualifications BA/BS degree or equivalent work experience (4 years) Ability to effectively multi-task and change priorities as needed Works to meet deadlines in a timely and efficient manner Self-starter who is able to work independently with minimum supervision Available to work a 40hr/week; may be expected to work weekends and overtime as dictated by business needs Preferred Qualifications Between 1- 3 years of Customer Service/Order Management experience Previous Order Management, Distribution, Logistics, Supply Chain or related experience Communication Skills Exhibits excellent communication and relationship building skills, (verbal and written) Initiating follow up on issues through the resolution stage Ability to work successfully as a team member or independently Strong documentation skills Computer Knowledge Strong computer skills that include data entry experience, keyboarding (typing), proficiency in Microsoft Office Suite (proficient with Excel) Demonstrated capability to quickly learn new technology and systems Drive to perform and adapt to changes in a fast-paced environment with multiple tasks, deadlines and changing priorities Capacity to work effectively in multiple and complex systems with a strong attention to detail and organization Customer Focus Excellent customer service skills Demonstrates interpersonal skills with a diverse customer base while taking ownership to resolve challenging customer issues escalating when necessary Problem Solving Skills Ability to follow different processes and critical thinking to resolve customer problems Strong problem-solving and analytical skills including decision making, time management, and task prioritization Thank you for your interest in Carter's.
Carter's is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
Submit Your Resume With Us By Clicking Here All applicants must apply online through the link above.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
(NYSE:
CRI), is the largest branded marketer in the United States of apparel and related products exclusively for babies and young children.
The Company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace.
These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally.
They are also sold through more than 600 Company-operated stores in the United States and Canada and on-line.
Carter's is headquartered in Atlanta, Georgia.
If you dream of working with innovative colleagues who support and inspire you, Count on Carter's.
The role of Account Coordinator is to deliver superior customer care while managing the order process tasks for assigned accounts.
The daily activities include order review and processing, problem resolution, and proactive follow up with the appropriate resources and departments to ensure the order fulfillment is executed as scheduled, including external communication with assigned customer accounts.
The account coordinator demonstrates excellent problem solving skills, strong attention to detail and organization, independent judgment, and is responsible to proactively and effectively communicate the handling of all internal and external inquiries to issues.
These are the main activities but should be able to perform other duties as necessary.
For the balance of 2013, this position is located in Fayetteville, GA.
Approximately March 2014, this position moves to our new headquarters in Buckhead.
Submit Your Resume With Us By Clicking Here All applicants must apply online through the link above.
Description of Responsibilities Analyze current and future orders to maximize inventory coverage and customer satisfaction (20%) Generate and monitor daily reports to check the pool of orders flowing into the order management system, to distribution centers, and out to Customers (15%) Proactively communicate current and future shipping expectations from external customers to customer service and distribution teams (10%) Create and publish management reports explaining orders and shipping status of customer purchase orders (10%) Manage the flow of EDI orders into the order management system for assigned customer accounts (5%) Submit Your Resume With Us By Clicking Here All applicants must apply online through the link above.
Scope of Work This position will not manage employees Limited travel is required; there might be a need to visit the Distribution Centers and/or assigned customer accounts Basic Qualifications BA/BS degree or equivalent work experience (4 years) Ability to effectively multi-task and change priorities as needed Works to meet deadlines in a timely and efficient manner Self-starter who is able to work independently with minimum supervision Available to work a 40hr/week; may be expected to work weekends and overtime as dictated by business needs Preferred Qualifications Between 1- 3 years of Customer Service/Order Management experience Previous Order Management, Distribution, Logistics, Supply Chain or related experience Communication Skills Exhibits excellent communication and relationship building skills, (verbal and written) Initiating follow up on issues through the resolution stage Ability to work successfully as a team member or independently Strong documentation skills Computer Knowledge Strong computer skills that include data entry experience, keyboarding (typing), proficiency in Microsoft Office Suite (proficient with Excel) Demonstrated capability to quickly learn new technology and systems Drive to perform and adapt to changes in a fast-paced environment with multiple tasks, deadlines and changing priorities Capacity to work effectively in multiple and complex systems with a strong attention to detail and organization Customer Focus Excellent customer service skills Demonstrates interpersonal skills with a diverse customer base while taking ownership to resolve challenging customer issues escalating when necessary Problem Solving Skills Ability to follow different processes and critical thinking to resolve customer problems Strong problem-solving and analytical skills including decision making, time management, and task prioritization Thank you for your interest in Carter's.
Carter's is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
Submit Your Resume With Us By Clicking Here All applicants must apply online through the link above.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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