SunPlus Data Group Inc
JOB # 730829-GA-DDS-IT Help DeskMax Rate:
$20/hr on W2 or $22/hr on 1099Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
LOCAL CANDIDATES This position is located at DDS Headquarters in Conyers, Georgia.
Call Center environment Provides technical assistance to both internal and external customers for tier one issues.
This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues.
The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses.
The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum
Qualifications:
High School diploma or GED Six months of IT Level 1 support experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications 1
years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS This position is located at DDS Headquarters in Conyers, Georgia.
Required/Desired Skills SkillRequired /DesiredAmountof ExperienceVocational/Technical degree in computer applications, computer technology or a closely related area from an accredited collegeRequired0Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
Required1YearsMonitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
Required1YearsInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Required1YearsAnswer user inquiries regarding computer software or hardware operation to resolve problems.
Required1YearsIT Help Desk Call Center expRequired0 Questions No.
QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence.
The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date.
Do you accept this requirement?Question2Please list candidate's email address.
Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date.
Do you accept this requirement?Question7Onsite Required:
Due to the essential nature of the work to be performed, this position REQUIRES the selected candidate to work ONSITE for the duration of the assignment.
Candidates will not be permitted to work remotely.
Do you accept this requirement?
Benefits:
Employee Referral Program, Medical, Dental and Vision, Paid Holidays, Paid sick days, Vacation/paid time offAbout the Company:
SunPlus Data Group IncSunPlus Data Group is a technology company whose senior management has logged more than 60 man-years in hands on management of engineering, production, and supply chain processes in aerospace, aviation, defense, healthcare, manufacturing, energy and communications industries.
SunPlus offers a suite of market tested industry specific solutions and consulting services ranging from project portfolio management, program management, business process automation, business intelligence, and advanced analytics to staffing and outsourcing.
Over the last Twenty years, SunPlus Data Group has grown from a five person technology company to a full blown consulting and project management consultancy firm.
SunPlus consultants have logged thousands of billable hours working with a diverse population of clients nationwide.
SunPlus Data is based in Lawrenceville, GA and our client base includes Federal, State, County, City Governments; as well as Private enterprises ranging Small to Large enterprises.
Please visit www.
sunplusdata.
com to learn more from us.
Thank You.
Company Size:
100 to 499 employeesIndustry:
Computer/IT ServicesFounded:
1996Website:
http:
//www.
sunplusdata.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
$20/hr on W2 or $22/hr on 1099Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
LOCAL CANDIDATES This position is located at DDS Headquarters in Conyers, Georgia.
Call Center environment Provides technical assistance to both internal and external customers for tier one issues.
This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues.
The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses.
The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum
Qualifications:
High School diploma or GED Six months of IT Level 1 support experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications 1
years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS This position is located at DDS Headquarters in Conyers, Georgia.
Required/Desired Skills SkillRequired /DesiredAmountof ExperienceVocational/Technical degree in computer applications, computer technology or a closely related area from an accredited collegeRequired0Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
Required1YearsMonitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
Required1YearsInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Required1YearsAnswer user inquiries regarding computer software or hardware operation to resolve problems.
Required1YearsIT Help Desk Call Center expRequired0 Questions No.
QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence.
The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date.
Do you accept this requirement?Question2Please list candidate's email address.
Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date.
Do you accept this requirement?Question7Onsite Required:
Due to the essential nature of the work to be performed, this position REQUIRES the selected candidate to work ONSITE for the duration of the assignment.
Candidates will not be permitted to work remotely.
Do you accept this requirement?
Benefits:
Employee Referral Program, Medical, Dental and Vision, Paid Holidays, Paid sick days, Vacation/paid time offAbout the Company:
SunPlus Data Group IncSunPlus Data Group is a technology company whose senior management has logged more than 60 man-years in hands on management of engineering, production, and supply chain processes in aerospace, aviation, defense, healthcare, manufacturing, energy and communications industries.
SunPlus offers a suite of market tested industry specific solutions and consulting services ranging from project portfolio management, program management, business process automation, business intelligence, and advanced analytics to staffing and outsourcing.
Over the last Twenty years, SunPlus Data Group has grown from a five person technology company to a full blown consulting and project management consultancy firm.
SunPlus consultants have logged thousands of billable hours working with a diverse population of clients nationwide.
SunPlus Data is based in Lawrenceville, GA and our client base includes Federal, State, County, City Governments; as well as Private enterprises ranging Small to Large enterprises.
Please visit www.
sunplusdata.
com to learn more from us.
Thank You.
Company Size:
100 to 499 employeesIndustry:
Computer/IT ServicesFounded:
1996Website:
http:
//www.
sunplusdata.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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